Goals

Reduce incident investigation time
Unify alerts, metrics, logs, and traces
Surface relevant context when it matters
Guide engineers toward root cause

Solution

StreamOps brings alerts, metrics, logs, and traces into one workspace, helping engineers quickly connect the dots and find the root cause of issues faster.

Problem

During critical outages, engineers have to search through alerts, metrics, logs, and traces across multiple tools, making it harder to quickly find the root cause and resolve the issue.

StreamOps

Reducing Incident Resolution Time Through a Unified Observability Dashboard

Unified Investigation Workflow

(1) Alert Fires

trigger

(2) Open Incident Dashboard

unified workspace

(3) View Incident Summary

guided triage

(6) View Related Logs & Traces

auto-linked signals

(5) Select Affected Service

contextual drill-down

(4) Review Error & Latency Timeline

shared timeline

(7) Review Correlated Signals

correlated analysis

(8) Identify Likely Root Cause

root cause identified

(9) Escalate Incident

resolution path

Wireframes

View Protoype

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Incident Dashboard

Provides engineers with a high-level overview of active incidents, severity, impacted services, and key system health indicators to accelerate initial triage.

RESEARCH

01
A review of common patterns in engineering incident response workflows and existing observability platforms.
Quantitative research
Observations:
1. Around half of incident resolution time is spent figuring out what’s wrong, not fixing it.
2. Multiple alerts frequently point to the same issue.
3. Engineers often switch between multiple tools during an incident.
02
Competitor analysis
03
User Needs
04
Product user challenges
05
This system is used by engineers who are responsible for keeping large-scale systems running reliably. This includes SREs, Backend/Platform Engineers and On-call Engineers. These users often work under pressure during live incidents, where fast decision-making is critical.
User Persona
06
Task Mapping
07
Root cause analysis (RCA)
08
5 why Analysis
09
Eisen Hover Matrix
10
Constraints
11
To resolve user needs
Features & Functionalities
1. A single screen that brings together alerts, metrics, logs, and traces related to an incident. This helps engineers understand what is happening without switching between tools.

2. Automatically groups related alerts into one incident instead of showing multiple separate notifications. This reduces noise and helps engineers focus on the actual issue.